Privacy Policy

Last Updated: March 29, 2024

1. Introduction

AskEinvoice.com ("we," "our," or "us") respects your privacy and is committed to protecting personal data you may provide while using our website and e-invoicing chatbot services. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your information when you use our services and informs you about your privacy rights.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact information (name, email address, phone number, business address)
  • Business information (company name, position, industry)
  • Account credentials (username, password in encrypted form)
  • Payment information (processed through secure third-party payment processors)
  • Information provided in forms, surveys, or correspondence with us

2.2 Usage and Technical Data

  • Information about how you use our website and services
  • IP address, browser type and version
  • Device information and identifiers
  • Interaction history with our e-invoicing chatbot assistant
  • Self-studying progress and assessment results if using our mini course modules

3. How We Use Your Information

We use your information for the following legitimate purposes:

  • Providing our e-invoicing chatbot services
  • Processing transactions and managing client relationships
  • Personalizing content and user experience
  • Responding to inquiries and providing customer support
  • Sending service notifications and updates about Malaysia e-invoicing regulations
  • Improving our services and developing new features
  • Ensuring the security and integrity of our platform
  • Complying with legal obligations

4. Legal Basis for Processing

We process your personal information based on:

  • Performance of a contract when providing our services
  • Your consent, which you can withdraw at any time
  • Our legitimate business interests
  • Compliance with legal obligations under Malaysian law and regulations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data transmission and storage
  • Access controls and authentication protocols
  • Regular security assessments and monitoring
  • Staff training on data protection and confidentiality
  • Secure backup procedures

While we take reasonable steps to secure your data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in providing our services (hosting, payment processing, customer support)
  • Professional advisors (lawyers, accountants, auditors)
  • Regulatory authorities and government bodies when required by law
  • Business partners with your consent

We require all third parties to respect the security of your data and to treat it in accordance with applicable law. We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized disclosure
  • The purposes for which we process the data
  • Whether we can achieve those purposes through other means
  • Applicable legal, regulatory, and contractual requirements

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request transfer of your data (data portability)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve our services based on usage patterns
  • Provide secure authentication

You can control cookies through your browser settings, although disabling certain cookies may limit your ability to use some features of our website.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence where we or our service providers operate. These countries may have different data protection laws. We implement appropriate safeguards to ensure your information receives adequate protection when transferred internationally.

11. Site Modules Usage Agreement

By using our services, you agree to the following terms regarding specific features and modules of our platform:

11.1 E-Invoicing Chatbot

Our AI-powered chatbot collects and processes information you provide during conversations to deliver relevant responses and assistance. Conversation history may be stored to improve service quality and maintain context. We may review anonymized conversations for training and improvement purposes.

11.2 Daily Tips

When using our daily tips feature, we may collect usage data to understand which tips are most valuable. We may use this information to personalize future content and may send notifications about new tips based on your preferences.

11.3 Polls and Quizzes

When participating in polls and quizzes, your responses are collected and may be stored with your profile information. Aggregated, anonymized results may be shared publicly, but your individual responses will not be attributed to you without consent. We may use response data to improve our services.

11.4 Self-Learning Courses

When enrolling in our self-learning courses, we collect and store your progress, assessment results, and completion status. This information helps us provide appropriate course recommendations and certifications. Course usage analytics help us improve educational content and learning paths.

11.5 Questions and Answers Snippets

When you submit questions or interact with our Q&A sections, your queries and any related information are stored to provide responses and improve our knowledge base. With your permission, we may use anonymized versions of questions for FAQs and educational content.

12. Disclaimer

Disclaimer: The information provided herein is for general knowledge and informational purposes only, and may not reflect the most current updates. Laws and regulations, particularly those related to government departments and the Lembaga Hasil Dalam Negeri (LHDN), are subject to change. Therefore, it is strongly recommended that you verify any critical information with the relevant government department and/or LHDN directly to ensure accuracy and compliance with the latest regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: