1. Agreement to Terms
By accessing and using AskEinvoice.com, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our services. These terms govern your use of our e-invoicing educational and assistance services, including all platform modules, features, and content.
2. Platform Services and Modules
AskEinvoice.com provides:
- AI-powered e-invoicing chatbot for answering queries related to Malaysia e-invoicing requirements
- Daily tips and updates on e-invoicing regulations and best practices
- Interactive polls and quizzes to enhance your understanding of e-invoicing concepts
- Self-learning courses designed to educate users on various aspects of e-invoicing implementation
- Questions and answers snippets for quick reference on common e-invoicing issues
- Educational resources regarding MyInvois Portal and PEPPOL network implementation
- Updates on IRBM e-invoicing guidelines and regulatory changes
- Support for e-invoicing integration with business systems
By using any of these modules, you agree to abide by the specific usage guidelines for each feature as detailed in these Terms.
3. User Accounts
- You must be at least 18 years old and authorized to act on behalf of your business to create an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must provide accurate, current, and complete information when registering and maintain the accuracy of such information
- You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use
- Access to certain platform modules may be restricted based on your subscription level
4. Module-Specific Terms
E-Invoicing Chatbot: The AI-powered chatbot is provided for informational purposes only. Responses are generated based on available information and may not account for specific business circumstances. You agree not to submit confidential business information through the chatbot.
Daily Tips: Content is provided for educational purposes and may be updated regularly. You may not reproduce or distribute these tips without permission.
Polls and Quizzes: These interactive features are designed for educational and engagement purposes. Results are not stored or used for formal assessments. Your participation may be used for anonymous aggregate data analysis.
Self-Learning Courses: Course materials, including text, videos, and assessments, are protected by copyright. Your subscription grants you a non-transferable right to access these materials. Completion certificates, if provided, are for personal use only and not professional accreditation.
Q&A Snippets: These knowledge base elements are regularly updated but should not be considered as definitive legal or tax advice. Always verify critical information with official sources.
5. Subscription Terms
- Subscription fees are charged according to the plan you select and are subject to applicable taxes
- Subscriptions automatically renew for the same duration as the initial term unless cancelled at least 30 days before the renewal date
- Refunds are provided in accordance with our refund policy and applicable Malaysian consumer protection laws
- We reserve the right to modify subscription pricing with 30 days prior notice to existing subscribers
- Different subscription tiers may provide varying levels of access to platform modules and features
6. Acceptable Use
You agree not to:
- Share your account credentials or subscription access with unauthorized users
- Copy, distribute, or reproduce platform content, including course materials, daily tips, or chatbot responses without express written permission
- Use AskEinvoice.com for any purpose that is unlawful or prohibited by these Terms
- Attempt to circumvent, disable, or interfere with security features of the platform
- Upload or transmit any malicious code, viruses, or data that may damage the operation of our systems
- Automate interactions with any platform module, including the chatbot, without our express permission
- Use the platform's polls or quizzes for commercial research purposes
7. Intellectual Property
- All content, features, and functionality on AskEinvoice.com are owned by us and protected by Malaysian and international copyright, trademark, and other intellectual property laws
- Users retain rights to their submitted content, but grant us a non-exclusive license to use, store, and display such content for service provision purposes
- The AskEinvoice.com name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of our company or its affiliates
- You may not use our trademarks without prior written permission
- Self-learning course materials, daily tips, and chatbot response algorithms remain our exclusive property
8. Disclaimer
IMPORTANT NOTICE: The information provided on AskEinvoice.com, including all content from our chatbot, daily tips, polls, quizzes, self-learning courses, and Q&A snippets, is for general knowledge and informational purposes only, and may not reflect the most current updates. Laws and regulations, particularly those related to government departments and the Lembaga Hasil Dalam Negeri (LHDN), are subject to change. Therefore, it is strongly recommended that you verify any critical information with the relevant government department and/or LHDN directly to ensure accuracy and compliance with the latest regulations.
AskEinvoice.com:
- Does NOT provide legal, tax, or financial advice
- Makes no representations or warranties regarding the accuracy, completeness, or reliability of any information provided
- Is not responsible for any errors or omissions in the content
- Does not guarantee that information is current or applicable to your specific situation
- Recommends consultation with qualified professionals for specific advice related to your business circumstances
Your reliance on any information provided by the platform is strictly at your own risk.
9. Limitation of Liability
In addition to the disclaimer above, AskEinvoice.com:
- Is not liable for any business decisions, financial outcomes, or compliance issues arising from reliance on platform content
- Will make reasonable efforts to maintain service availability but does not guarantee uninterrupted access to any platform module
- Limits liability to the maximum extent permitted by Malaysian law, not exceeding the amount paid by you for subscription services in the 12 months preceding any claim
- Is not responsible for any delays, inaccuracies, errors or omissions in any content provided through any platform module
- Does not warrant that the chatbot will provide responses that are applicable to your specific business situation
10. Changes to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes via:
- Email notifications to the address associated with your account
- Platform announcements visible upon login
- Updates to the "Last Updated" date on this page
- Continued use of AskEinvoice.com or any of its modules after such modifications constitutes acceptance of the updated terms
11. Termination
We may terminate or suspend your access to AskEinvoice.com immediately, without prior notice or liability, for:
- Breach of these Terms of Service
- Engaging in fraudulent or illegal activities
- Failure to pay subscription fees when due
- Any conduct that could damage, disable, or impair the operation of our services
- Upon termination, your right to use the service and all its modules will cease immediately
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Contact
For questions about these Terms of Service, please contact us: